Serial help

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Serial help

Postby wilken2002 » Thu Mar 26, 2009 6:57 am

I have reloaded my computer and reinstalled vp3. now it says my serial is invalid.
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Re: Serial help

Postby wilken2002 » Fri Mar 27, 2009 7:29 am

Still no word from celeris about my serial. why is it taking so long.
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Re: Serial help

Postby DARKH0RSE » Mon Mar 30, 2009 4:11 am

Il tell ya why wilken2002, because they dont seem to care. your not the only one who has had the problem.
people need to learn "its a game , and a game by definition can be either won or lost .
If you take away the ability to win or lose you are no longer playing a game and your time is not spent challenging your skill over another's instead your time is now worthless and wasted.
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Re: Serial help

Postby wilken2002 » Tue Mar 31, 2009 7:20 am

Still no word from celeris. I sent them a copy of my reciept for proof and nothing. Why is my serial invalid anyway.
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Re: Serial help

Postby 9balldotcom » Tue Mar 31, 2009 7:44 am

Can you please email support@celeris.com with all your details including the original email address to wgich your original serial number was emailed to.
If you dont hear from then after sending those details to them,get in touch with me here and il see if i can put you in touch with them.
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Re: Serial help

Postby flytipper » Wed Nov 24, 2010 5:45 pm

I'm sick of this registration nonsense. I bought and paid for this game when I could easily have used the hack for it on pirate bay, and yet the people at Celeris still treat me like dirt. I've only had to reinstall this game a couple of times since registering it two years ago, due to general operating system failures, and I've had to ask for a new code each time. Now, though, after asking again they are refusing to respond to my emails. I've sent them the original email they sent me with all the details so they know I'm a genuine customer, but they still treat me like dirt. It's the money-takers like them at Celeris that make honest people like me look elsewhere for products or use readily-available hacks.
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Re: Serial help

Postby 9balldotcom » Thu Nov 25, 2010 2:56 am

Can you mail all your details to me hhwgollogly@hotmail.com as you did celeris with your original serial number and your original email address and any new email address your at now and ill forward them to Celeris.Make it clear and concise as you can so i dont have to contact you to clarify anything.

Its a busy time there at the moment and clearly if its all genuine as you say its perhaps been overlooked or forgotten about one way or another,but ill try and get it looked at for you.

Ps your serial will be invalid due to the fact that your transferring to a new pc or your formatting your existing pcs hard drive and that its being installed as a new install and your only allowed to transfer your game from one pc to another once every 6 months.
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Re: Serial help

Postby flytipper » Thu Nov 25, 2010 7:26 am

I've forwarded you the first email I sent Celeris. From it you'll see that I'm a genuine customer and that I've only had to ask for one new serial code in two years. I've never known any other program maker who insists their product can only be installed on a customer's PC once every 6 months, and I've never known such a company to then ignore their paying customers they way Celeris has. I bought the program in good faith and I should be able to reinstall it as many times as I want to on the same PC, fresh OS install or not.
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Re: Serial help

Postby 9balldotcom » Thu Nov 25, 2010 8:56 am

Ok m8 Ive mailed forward your details and it should be looked at now and it will be dealt with I assure you,else ill start getting annoyed. :protest:

Give it a few days though cos these American people have their pre christamas excuse for getting even fatter than they are now called thanksgiving so they might not be at work for a day or two.


Let me know how you get on.
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Re: Serial help

Postby flytipper » Thu Nov 25, 2010 10:38 am

Ah, thanksgiving eh? Spose I'll just have to wait then. :-({|= :coffee2: Thanks for geeing em up for me though. Appreciate that.
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Re: Serial help

Postby flytipper » Fri Nov 26, 2010 11:12 am

Thanksgiving is well-passed (as if that was a justifiable excuse not to respond to my emails anyway) and still nothing from Celeris about my serial code. It's a disgrace that I should have to wait this long for a response from them for something I paid good money for. These money-snatchers care nothing for their customers. In fact, they treat them like dirt. There's no excuse for the way they treat them and I will never buy another product from them again. Of course, I have no way of getting a reimbursment from them, and there's no authority to turn to to get it, either. If anyone wants my advice on getting a good snooker game for PCs, steer well clear from money-grabbing Celeris or download the hack from Pirate Bay so that you can reinstall the game whenever you like on as many machines as you like to play on your home network. Goodbye Celeris. I've had enough of you now. I'm using the hack instead. I've paid for the serial code, so sue me if you like. My conscience is perfectly clear.
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Re: Serial help

Postby 9balldotcom » Fri Nov 26, 2010 11:49 am

As far as im told many are still on holiday over this weekend and dont go back to work till monday.

Your wating your time using the illegal version as all it will do is keep crashing.

I have your name and address on the email you sent and if youve not heard anything by tuesday morning I personally will reimburse you for the purchase of a new serial which youll be able to buy for just £6.50 using a discount code off my website.Find the discount code here http://www.9balldotcom.co.uk/buyvp3dl.htm

Im a man of my word.
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Re: Serial help

Postby interchangex » Fri Nov 26, 2010 3:58 pm

Almost no American works today. It will have to be dealt with Monday.
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Re: Serial help

Postby 9balldotcom » Sat Nov 27, 2010 2:11 am

Celeris have mailed him with a new serial......phew and ive saved £6.50
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Re: Serial help

Postby flytipper » Sat Nov 27, 2010 3:24 am

Yep, they did, but they lied, saying they sent "responses" to my gmail address that had a period, and that because of that error I never received them. If you send an email to pool.pool@gmail.com or poolpool@gmail.com, the email will arrive at the same inbox they share. It's a well-know function of gmail. They tried to pretend they sent responses to an email address I didn't have access to. If they had sent responses to that address I would have received them. They gave me a new serial code but I'd already worked it out for myself by looking at the two previous codes - my initial code and the code they sent me a good while ago after a clean install. I told them to go drat themselves. I'm using the hacked version readily available after a simple search now. It's as solid as a rock and I can install it on as many computers as I like, when I like, and play my kids on their PCs around the house via network. I don't need to rely on Celeris to move their lazy arses into gear every time I need to reinstall the game now. I simply install the hack before using the game and off I go. I did pay for the game, so my conscience is clear. They decided to treat me like dirt, so yes, they can go drat themselves. \:D/
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Re: Serial help

Postby 9balldotcom » Sat Nov 27, 2010 3:59 am

Ok then as long as your happy now and gl with your cracked version.......but id still use the serial that you received till you format.....again and after that youll just have to put up with the crashes,but dont blame Celeris for that......bye =; :-({|= :-"
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Re: Serial help

Postby 9balldotcom » Sun Nov 28, 2010 3:37 am

As a further update on this guy with the serial.

He asks for help with his serial,as hes not had a response from Celeris,so like a fool I offer to assist him in getting someone to deal with his issue and like I promised him he would get a reply ASAP and he did.
However having dealt with the public for many years personally I can accept that someone gets a bit pissed off and wants to vent their anger.
in my experience and like many businesses,when you have someone fire off their anger because they have been inconvenienced,then you have to accept that as part of the job,,,,you are offering a product or a service thats gone wrong and someone isnt happy.

You do however draw the line and like many if i start getting someone who simply ends up being abusive,then I wash my hands of them and ignore them and will not help them.

This im afraid is whats happened to him....he will get no future serials.

Ive seen the email hes sent to Celeris and any member of the public who resorts to simple abusive ways in responding proves to me that they are not worth the time and effort to assist them.
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Re: Serial help

Postby Banton » Sun Jan 23, 2011 7:22 pm

This im afraid is whats happened to him....he will get no future serials.


Are you sure you have legal grounds to say this much less do it ?

If the angered customer is angry because of how BADLY VP3 works whilst it is being SOLD with these problems, as you say, you must take it on the chin. If he or she has purchased a legal copy and has proof, you, no matter how pee'd off you are at how much celeris have angered him, have no moral or legal ground to claim you can deny the customer what he or she has purchased.

As you know 9, like many players, I have been playing since Virtual Snooker 1 fitted on a floppy dic... and without a shadow of a doubt, absolutely love playing the game but I am sat here talking to perf right now 'itching' to have a game and have decided after readin what you advertised about this angered guy, to respond with a few home truths for you and celeris who are clearly taking the (wrong) professional stance here.

1. A customer can have all the knowledge in the world about snooker and NO pc experience, muchless routers and all that 'technical' jargon. The game is too much like hard work to get it running/connected and that is NOT the customers fault.
2. Unless you drive the customer to breaking the law and getting him/her some good old jail time, you have no choice but to advocate celeris WILL give the customer a key. Again, this is really ridiculous as it is not the customers fault if the technology and such, is a problem FOR celeris to deal with.
3. Running the cracked version gives the opportunity to download VIRUSED copies of the game.... to people who have PAID celeris real money and Celeris have a legal obligation aswell as a moral one. One of the cracked versions had no less than 5 virus in. And this is for people who have PURCHASED and are left with no alternative.
4. Your attitude is wholey smug and badly wrong. Worse, I feel sorry for the impending vp4 release if the technical history of vp is anything to go by. Yes, one of the best games in the world.... if it works. If it doesn't, you have no rights bringing out some celeris beating stick for the lesser educated amongst you customers.

We, myself and perf, have been itching to play for a good while and tonight with this new and stable router, I cannot get a connection at all. Not on GSPY, not on Hamachi, not on LAN, with or without firewalls... joining or hosting is in one word best described as FAIL.

I expect you to delete this post now... why ? because that might still be the kind of person you are 9. I hope you and celeris take a long hard look at what is happening on this thread and take serious note of your actions as I consider myself to be a lover of this game... just no the awful politics.

Try NOT to ruin VP4 before it hits the starting gate, as you are well aware... (EA springs to mind) bigger productions have flopped easily and I personally know alot of people who would love to buy this game. Alas we have shyed away from it for the 'problems' celeris have ignored/not been able to address.

Show some respect 9ball, the folks working hard on this deserve to be seen in a better light.
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Re: Serial help

Postby 9balldotcom » Mon Jan 24, 2011 3:52 am

Ive a wealth of experience in proper customer service and how to deal with them.


One thing I learned early on in customer service is that there is a level of respect expected and civility from both parties.

IE Any customer who was unhappy at a situation or service would be dealt with accordingly


If they choose to be verbally abusive,regardless off their grounds for complaint,they got very little sympathy from me and theyll find that theyll get very little help and aissistance from any customer service.

This guy got offered all the assistance he needed,I got Celeris attention to deal with him and I was privy to the emails that this fool sent to Celeris.

And I assure you abusive emails get dealt with the same as in person.If you cant have a civil Conversation without resorting to plain and open abuse,then they deserve no help IMO.

If a customer is upset ,but is reasonablre and calm about their situation or problem then you go out your way to assist.


4. Your attitude is wholey smug and badly wrong. Worse, I feel sorry for the impending vp4 release if the technical history of vp is anything to go by. Yes, one of the best games in the world.... if it works. If it doesn't, you have no rights bringing out some celeris beating stick for the lesser educated amongst you customers.


My attitude no matter how much you dont like it is he deserves now no help and assistance for his OWN attitude.

The fact that your not a regular visitor to the vp3 lobby ,your not aware the amount of times i help people get vp3 up and running and ive even manged to sort peoples routers and if i cant help them Ill do my best to get someone to help them.

Ive helped more people who have been civil and courteous and got their game up and running and i did my bit in getting this guy helped out with his new serial after hed formatted his pc for whatb seems the umpteenth time.

We, myself and perf, have been itching to play for a good while and tonight with this new and stable router, I cannot get a connection at all. Not on GSPY, not on Hamachi, not on LAN, with or without firewalls... joining or hosting is in one word best described as FAIL.



You know what? Ill even offer YOU help,cos you sound more in need of help than anyone else so far.
Is it both of you cant connect or is it just you with the router issue?
I thought between the 2 of you,you both were competent enough and also had the foresight to read all the posts in the forum as regards recent gamespy issues that might be the cause of your problems.

But alas unlessx you give more detail on your actual problem then I cant offer further advice.

In conclusion
This chaps issue is a simple customer service issue and this is a forum for passing comment on anything to do with the game and ill pass comment the same you will and you can interpret what you want from my reply to him.....what you will not do though is change his circumstances and his communication skills.Im afraid on that score he is sorely lacking and if I was in Celeris shoes after having read the email sent to Celeris Id go out my way not to give him any further assistance.

What im giving an opinion on does not represent Celeris stance on this guys problem cause its a public forum for virtual pool, discussion and all things connected with the game.

Your opinion and your concerns about my SMUG response have been duly noted and hopefully youll live with it as smug as that response might seem to you also......now im off to enjoy some vp3.....COS I CAN AND YOU CANT!"!!"!!!!! ( sorry that was a bit smug) :strokeit: :bs: :bootyshake: :fart: :knob: :protest:


You give the full details of your issues if you seriously cannot join gamespy and i will help you.Ill treat you the same as I do anyone who needs help with vp3 no matter who they are ....as long as they ask for help.
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Re: Serial help

Postby Banton » Fri Feb 04, 2011 1:53 pm

Yeah, I think we both know the attitude problem you have 9ball. This is why when expressing my opinion, you did three valuable things....

Are you sure you have legal grounds to say this much less do it ?


    Ignore a direct question concerning the legal or illegal actions of Celeris.
    Call me a Knob (with a smily)
    Enjoyed acting smug whilst we both know who thinks they are holding the proverbial blade. (forum bullying tools)

I mean, the fact that your new users on this forum are called 'wannabees' kind of exposes the caring attitude Celeris has.
People aren't allowed to talk about poverty in the gamespy forum without being ridiculed by yourself and the folks you 'work' with. I mean, while you were laughing, kids are still dying.
We'll not even mention a 3 way hack between GameSpy (2 files) and The Vp3 CD (1 file) that neither of you are happy to talk about.

Now nuke my post(s).
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Re: Serial help

Postby Banton » Fri Feb 04, 2011 2:03 pm

Oh and for the record, the chap you were happy to treat as a bad customer could have any nature of problems, one of which was how he was obviously upset at the treatment he got from Celeris and whilst it is OBVIOUSLY granted, the rest of his problems if he had any, are not the fault of Celeris, the very issue he took up with yourselves was YOUR problem, not his. I am assuming of course that if he did indeed spend to buy the game, his money worked ok and didn't turn out to be faulty.

So yeah, way to go 9ball, this might be another case of pushing people closer to the edge... maybe even for kicks.... again. :pottytrain5: Strange how it's the other way around when it's someone the vp3 gamespy chat room care about. :hm:

Try to fix your Celeris fronting attitude mate... before you screw up this version release too. You DAMNED well know my respect for and ability to play Vp3.

When it comes I'd like to buy it without the mind f**k ok ?
I would like to buy it "once" and if it doesn't work on my net connection you can rest assured I will be expecting a fix done by the very people who are hoping it to work with the given technologies or my money back. Celeris. Why ? because all my normal programs work. I in fact don't know another program that doesn't work without having to have a Celeris degree in routers.
Bare in mind this can go both ways..... With Vp3 being as bad as it turned out to be, the Vp4 expose will be more a word of mouth venture than a big global advert and will most likely be marred by the attitude you are fronting up for and on behalf of Celeris.

And yeah... you're welcome for me posting this. A complaints dept is a valuable thing when a company wants to learn and move forward.

You can apologise for calling me a knob on behalf of Celeris though.
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Re: Serial help

Postby 9balldotcom » Fri Feb 04, 2011 5:54 pm

Ok wading through all your holier than though bull......(what the hell have starving kids got to do with gamespy ffs)?


Do you want help with your problem?



The answers to the above question are as follows


YES i do want some help and advice


or


No I want to sit and debate about injustice and poverty in this world and how kids are dying while you lot are playing vp3 and i cant


Ok if you yourself have one ounce of commonsense youll let it be as of now and we can see what can be done to get you up and running,cos then you can pick your fight with me properly in the lobby.

Actually i dont think you should bother cos you clearly dont like the game enough or youd be banging on my door to assist you.or get someone else to help you.

Celeris can only offer you their standard advice on their FAQs page on their site or on this forum,but unless you get off your high horse and chew on some humble pie,you arent going to get any further forward in getting your game to work.

Another thing....why isnt perfectionist asking for help,least I could help him as hes not the one with the bee in his bonnet.
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