Support

What to Try First

Check for updates/patch releases on the Download page.

For PC Products: You should also make sure your running the required version of DirectX.  The latest version of DirectX can always be installed. Video drivers are a common crash problem. Update your video card drivers to the latest revision by downloading and installing from your card manufacturers web site. If you can't the driver from the card manufacturer try the graphics chip manufacturer.

For Pocket PC Products: See product specific support on the panel to the left.

What Next

You can find product specific support information on the panel to the left. Legacy products are listed at the bottom of this page. Always check the readme.txt file in the directory the product is installed.

More Support

You can find more support information by clicking the Community button on the navigation bar above.

Still Having Problems?

If you still have problems email support@celeris.com with a complete description of your problem including the operating system, CPU, memory, and product version number. The product version can usually be found in the about dialog. If the program crashed and a dialog popped up informing you copy all crash information into the email.

Legacy Products

FlixMix

FlixMix is a DOS product that may not run on newer versions of Windows. We recommend upgrading to Ulterior Motive.

Virtual Pool

Virtual Pool is a DOS product and may not run properly on NT base operating systems like Window 2000 and Windows XP. You probably need to run in compatibility mode on XP.

Virtual Pool Windows

Virtual Pool Windows  is an Windows 3.1 version of the original Virtual that should run on all versions of Windows. You probably need to run in compatibility mode on XP.