Quite dissatisfied with the support
Posted: Sat Dec 14, 2013 7:57 am
Hi ,
i am a Celeris 's client for quite a few yeras now. I never had any problem and their software is awesome.But their support is very poor. I am really sorry to admit that , but this is my story.
I have bought both vp3 , vp4 and also for mobile phone.
On may ,2013 i bought vp4 . Last week my computer crashed and i reistalled everything. When i tried to install VP4 the serial they gave me after purchase was no longer valid .
I tried vp4, 4.1.1.114 and the latest 4.1.1.129.All of them had the same message invalid serial.
Any way i sent a lot of messages within a three days period time ,now is the forth day and i have not received anything. This is NOT a professional behaviour .I may have done something wrong or misunderstood something but either way a good and serious seller stands behind his product always even to stupid clients.
Really sorry that i have to write all these things here , by the way is my first post to this forum , but i can't find any other way to complain.There is not even a phone number in the site. Maybe
it is run by bots..
Thanks for your patience,
vakosel
PS . If anybody is interested my account is connected with the email i used to purchase the product or send the various emails.. thanks
i am a Celeris 's client for quite a few yeras now. I never had any problem and their software is awesome.But their support is very poor. I am really sorry to admit that , but this is my story.
I have bought both vp3 , vp4 and also for mobile phone.
On may ,2013 i bought vp4 . Last week my computer crashed and i reistalled everything. When i tried to install VP4 the serial they gave me after purchase was no longer valid .
I tried vp4, 4.1.1.114 and the latest 4.1.1.129.All of them had the same message invalid serial.
Any way i sent a lot of messages within a three days period time ,now is the forth day and i have not received anything. This is NOT a professional behaviour .I may have done something wrong or misunderstood something but either way a good and serious seller stands behind his product always even to stupid clients.
Really sorry that i have to write all these things here , by the way is my first post to this forum , but i can't find any other way to complain.There is not even a phone number in the site. Maybe
it is run by bots..
Thanks for your patience,
vakosel
PS . If anybody is interested my account is connected with the email i used to purchase the product or send the various emails.. thanks