Poor Customer Support

Virtual Pool Mobile for iPhone

Poor Customer Support

Postby Alden01 » Mon Oct 24, 2011 12:16 pm

I really like this game, but lost sound when I installed OS5. Emailed Customer support about the problem 2 weeks ago and didn't even get an acknowledgement of the letter, never mind an answer.
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Re: Poor Customer Support

Postby 9balldotcom » Wed Oct 26, 2011 11:39 pm

Apologies for not having received anything on this issue.

Ill forward this post to my contact at Celeris and hopefully youll get a response quickly
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Re: Poor Customer Support

Postby vpeer » Mon Nov 07, 2011 2:35 pm

A work around for now is to play some music with the Apple music app and then start Virtual Pool. You will now have sound effects. We are working on a new release for iOS 5 plus it will have upgrade, but that will take some time so do the work around for now.
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