Registration Problems

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Registration Problems

Postby Andreas Binz » Sun Sep 30, 2012 2:59 am

Hi,
i can't buy VP4 because i can't register here
I see the message:
We're sorry but Virtual Pool 4 online player registration is not available yet.


Anybody know when the problem is solved

greetings :hail:
Andreas Binz
 

Re: Registration Problems

Postby 9balldotcom » Sun Sep 30, 2012 3:02 am

Yes the problem is that player registration isn't open yet.

The reason it is not open yet is because Virtual Pool 4 online is not available yet.

You will get an update on this forum or on Virtual Pool 4 on Facebook about player registration as soon as it is available.
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Re: Registration Problems

Postby Andreas Binz » Sun Sep 30, 2012 3:38 am

Thanks for reply,

i know VP4 online is 2013 available. I will buy VP4 the current available version.
Andreas Binz
 

Re: Registration Problems

Postby Andreas Binz » Sun Sep 30, 2012 11:19 am

Can anyone please help me? I will play VP4.
I have download and install the game but i cant buy it. please help.
Andreas Binz
 

Re: Registration Problems

Postby 9balldotcom » Sun Sep 30, 2012 11:43 am

You will see the link to buy VP4 on this page http://vponline.celeris.com/vp4offprod
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Re: Registration Problems

Postby Andreas Binz » Sun Sep 30, 2012 11:47 am

Yes i see it.
I klick:
buy / add to card / check out

After that klick "checkout" i must klick registration?


ERROR: My email is already registered (i have try it yesterday but i become no e mail from celeris)
Andreas Binz
 

Re: Registration Problems

Postby Andreas Binz » Mon Oct 01, 2012 12:09 am

Or is there any issues with (.de) (.web.de) or _underline_ in the e mail adress ?
Andreas Binz
 

Re: Registration Problems

Postby 9balldotcom » Mon Oct 01, 2012 2:33 am

When you click to add the game to your cart it should then give you the choice to login or to register as a new customer.

I shouldnt not think tha t there would be an issue with your email address though.
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Re: Registration Problems

Postby Andreas Binz » Mon Oct 01, 2012 4:13 am

Yes, i have already registered but no registration e mail from celeris ! I cant login !
Andreas Binz
 

Re: Registration Problems

Postby zwylle » Mon Oct 01, 2012 7:05 pm

From what you are saying I believe you already registered, just weren't able to get back to finish the purchase.


Try the following:

Go to https://vponline.celeris.com/auth/login and hit the 'Forgot password?' button.
Enter your email adress and Submit.

The retrieve email function was just fixed, so you should get an email from Celeris with a link.
If you get one:
Follow the link and change the password
Use your email address and the password to log in
Click on 'Store' at the top. Now you can add Virtual Pool 4 to your cart and check out.


(only) If you don't get an email with your password:
Open Internet explorer
Goto 'Extras-> Internetoptionen'
In Tab 'Allgemein' click button 'Löschen'
A new window opens. Click checkbox 'Verlauf' and button 'Löschen'.
Now go to http://vponline.celeris.com/vp4offprod
You should see a 'Buy' button there.. use it and start the purchasing process.
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Re: Registration Problems

Postby Andreas Binz » Mon Oct 01, 2012 8:09 pm

Thank you for answer and help.

It works now ! :strokeit:
Andreas Binz
 


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