TOURNAMENT & Community ForumsSupport Topics
Click on the game for which you have questions.
- Virtual Pool 3 DL
- Virtual Pool Mobile: Android Phone and Tablet
- Virtual Pool Mobile HD: iPad
- Virtual Pool Mobile: iPhone, iPod Touch
- Virtual Pool Mobile: Windows Mobile Smart Phone
- Virtual Pool Mobile: Windows Mobile Pocket PC
- Virtual Pool Mobile: Palm
- Virtual Pool Mobile: Dell x50v, x51v
- Virtual Pool Mobile: Symbian UIQ
- Virtual Pool Mobile: Symbian Series 60
- Virtual Pool Mobile: Symbian Series 60, 3rd Edition
If you cannot find answers you need, contact us at support@celeris.com. Include a full description of the issue.
Support
for Virtual Pool Mobile, Palm OS Version
Virtual Pool Mobile runs on Palm OS devices.To get information about your device go to Start/Settings/About.
The Virtual Pool Mobile version number can be found by starting Virtual Pool Mobile and selecting "About" from the Main Menu.
Frequently Asked Questions
Installation & Registration Questions and Answers
Scroll down to see all of the information provided.
What should I do if I get a message saying "Insufficient Memory. You do not have enough space to install this package. You need an additional available memory"?
If you are using a Windows computer make sure you are using the "Alternate" download for Windows only on the download page.
For the trial go here to download: Palm Trial
For the full version go here to download: Palm Full
If you are on a Mac you need to free up more memory. Try soft resetting your Palm and see if that frees enough memory. If not you may need a utility like UDMH to run Virtual Pool Mobile. UDMH is not endorsed or supported by Celeris and is a "use at your own risk" application.
If you are using a Windows computer make sure you are using the "Alternate" download for Windows only on the download page.
For the trial go here to download: Palm Trial
For the full version go here to download: Palm Full
If you are on a Mac you need to free up more memory. Try soft resetting your Palm and see if that frees enough memory. If not you may need a utility like UDMH to run Virtual Pool Mobile. UDMH is not endorsed or supported by Celeris and is a "use at your own risk" application.
What should I do if my registration ID does not work?
Your HotSync name must match the Owner Name in your receipt. Check your HotSync name by selecting HotSync from Launcher. The HotSync name is displayed on the upper right of the HotSync utility.
To change the HotSync name start your Palm Desktop and select the pull down in the upper right hand corner, then select Edit Users. Select the name you want to change and select Rename. If you need a new Owner Name, contact support@celeris.com and send your new Owner Name and your purchase number.
Your HotSync name must match the Owner Name in your receipt. Check your HotSync name by selecting HotSync from Launcher. The HotSync name is displayed on the upper right of the HotSync utility.
To change the HotSync name start your Palm Desktop and select the pull down in the upper right hand corner, then select Edit Users. Select the name you want to change and select Rename. If you need a new Owner Name, contact support@celeris.com and send your new Owner Name and your purchase number.
Where does the Installer put Virtual Pool Mobile?
Virtual Pool Mobile will not install to main storage. It must go on an SD card, Internal flash, or disk drive. The installation automatically goes to the default alternate storage. For SD cards the files go in /PALM/Launcher. For internal flash or disk drive it goes in /Applications.
Virtual Pool Mobile will not install to main storage. It must go on an SD card, Internal flash, or disk drive. The installation automatically goes to the default alternate storage. For SD cards the files go in /PALM/Launcher. For internal flash or disk drive it goes in /Applications.